![]() Make sure the DVR/NVR system is connected to the router directly by network cable.Ģ. If the system is ‘Offline', please refer to this article to make it ‘Online'.ġ. To remotely access the DVR/NVR system on the phone APP or computer software, the cloud network status of the DVR/NVR system must be ‘Online'. What to Do If The Cloud P2P of The dvr/NVR System is Offline? If this article is helpful to you, please click the “helpful” button after you review it. If you have any other questions, please contact technical support at email. Connect the system to another router if you have one. Go to ‘ System Setup→System Admin→Factory Settings‘ to reset the system.ģ. Change another network cable for the system.Ģ. If the system is offline even after the DNS server is changed, please try the instructions below.ġ. After that, reboot the system and check if the system is ‘online'. Then enter ‘ 8.8.8.8‘ on ‘ Preferred DNS‘. If the system is still offline, go to ‘ Network Setup‘ to disable ‘DHCP'. Tip : Reboot the NVR system after checking the above network settings. Go to ‘ Network setup‘ and make sure ‘ DHCP‘ is enabled. If the system is ‘ Offline‘, please refer to this article to make it ‘Online'.ġ. Make sure the NVR system is connected to the router directly by network cable.Ģ. ![]() To remotely access the NVR system on the phone APP or computer software, the cloud network status of the NVR system must be ‘Online'.įor the new version, right-click the mouse on the monitor and go to ‘ Fast Network' to check the cloud network status. ![]()
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